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BIRMINGHAM - JULY 13TH

FAQ

Here are some answers to common questions we get asked.

If you have any further inquiries, feel free to contact us by submitting the form below or emailing us at support@lanternfestivaluk.com. Our team strives to respond to your queries promptly, typically within 1-3 hours. We're here to assist you every step of the way!

WHEN & WHERE & WHAT TIME IS THE LANTERN FESTIVAL?

The Lantern Festival will take place on the following dates in the UK:

  • 26th May 2024
  • 26th May 2024
  • 27th May 2024
  • 27th May 2024
  • 1st June 2024
  • 8th June 2024
  • 13th July 2024
  • 14th September 2024
  • 21st September 2024

Please note that the exact location is yet to be confirmed. Early bird tickets are now available at a discounted price, so be sure to secure yours and prepare for a magical evening!

Both events are from 6:30PM till 11:30PM. The lantern release is around 10PM. You will receive an email 2 weeks prior to the event date confirming the full schedule of the day.

WHAT IS THE LANTERN FESTIVAL?

The Lantern Festival offers a unique gathering for individuals from diverse backgrounds and beliefs to unite in a heartwarming, affirming, and memorable occasion! Many attendees find solace in the lantern release, using it as a means to honor cherished memories. Some inscribe their lanterns with aspirations for the future, while others use it as a symbolic gesture of releasing the past. We delight in witnessing the myriad of meanings this event holds for each participant.

ARE CHILDREN ALLOWED TO ATTEND?

Certainly! Children are welcome to attend the event, and those under 5 years old can enter for free!

IS IT SAFE?

Absolutely! Safety is paramount in everything we do. While our custom lanterns are designed with utmost safety in mind, we go above and beyond by partnering with certified security professionals and medics. These experts offer invaluable insights into the unique characteristics of each region, allowing us to tailor fire action plans and provide on-site resources to address any situation effectively.

Our lanterns are flame free and solely helium-based sky lanterns.

ARE THE LANTERNS ENVIRONMENT AND ANIMAL FRIENDLY? WHAT ARE THEY MADE OF?

Certainly! Our lanterns are not only incredibly safe but also environmentally friendly, being 100% biodegradable. Crafted from rice paper, string, and bamboo, they stand apart from generic sky lanterns available online. Free of any metal wire or fire, our lanterns prioritise safety.

Our lanterns are helium-based! There are no flames involved to ensure your safety further.

DISABILITY ACCESS

Customers with disabilities are welcome to attend the event and are encouraged to bring a complimentary companion along with them. We strive to provide accessibility and inclusivity for all attendees. Please email our suppor team on support@lanternfestivaluk.com to register your ticket to our disability access list.

IS THE LANTERN FESTIVAL A SAFE AND FAMILY-FRIENDLY EVENT?

Absolutely! Safety is our utmost priority, and we're pleased to report we only use helium based sky lanterns (no flames involved).

ALCOHOL

Alcohol is not permitted at the event.

WHAT TO BRING

Make your experience comfortable by bringing blankets. Please note food & drink is not permitted to be carried into the venue. We have plenty of food vendors to cater for all.

ANIMAL ATTENDEES

We love your pets! … but they’re not allowed at the event.
We do make exceptions for service animals. Keep in Mind that loud music and the possibility of fireworks may provide an uncomfortable atmosphere for your service animal. Please keep them on a leash.

REFUNDS & TRANSFERS

Due to the close nature of the event, all tickets are FINAL transactions and no refunds will be offered. Please check your availability and suitability for your preferred venue before booking your ticket.
If you have any queries please refer to our refund policy or contact us at support@lanternfestivaluk.com

Transfers must be made 7 days prior to the event by emailing us at support@lanternfestivaluk.com

WHEN AND WHERE CAN I LAUNCH MY SKY LANTERN?

For safety reasons, lanterns are strictly authorized to be launched only at the designated time and location within the venue.

Purchasing lanterns for use outside of the event venue is strictly prohibited. Participants found violating these rules may face prosecution by local authorities and law enforcement. We prioritise the safety of all attendees and adhere to these guidelines to ensure a secure and enjoyable experience for everyone involved.

WHAT IF THE EVENT IS POSTPONED?

INCLEMENT WEATHER POLICY: Given that The Lights Fest is an
outdoor event, we understand that inclement weather can sometimes occur.
Therefore, event dates and locations are subject to change. In the event of inclement weather leading to the cancellation of a Sunday event, the first available makeup date will typically be scheduled for the Sunday of
the next weekend. If Sunday isn't feasible, the second backup date will be arranged within 90 days of the original event date. Please note that refunds are not provided when weather conditions necessitate rescheduling or relocating
an event. Instead, your tickets will remain valid for the first available
makeup date that we organize. If a makeup date isn't scheduled within 90 days of the original event, refunds will be offered. We appreciate your understanding and flexibility regarding these circumstances.

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