Tickets are non-refundable unless the event is cancelled. Please verify your schedule to ensure your availability to attend the event before purchasing tickets.

If The Lantern Festival is cancelled in its entirety due to any unforeseen circumstances, Lantern Festival UK has the sole and absolute right to:

• i) reschedule the event, or
• ii) issue a partial/full refund, or
• iii) not issue any refunds.

Please note that the decision of the issuer in such cases will be deemed final and binding.

• If The Lantern Festival is cancelled due to any factors or causes not in the control of the issuer, the latter will offer a partial or full refund, or postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, federal/state announcements, strikes, delays in production, and the like. Once again, the decision of Lantern Festival UK will be considered final.

• If The Lantern Festival has to be rescheduled to other dates, you will not be eligible for any refunds. In case the event is fully canceled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, and such other charges.

• Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, have to be borne by the purchaser. Lantern Festival UK cannot be, in any way, held liable for that.

• All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/cancellations.

• The Lantern Festival is a ‘rain or shine’ event. By purchasing the event tickets, you automatically confirm that you/the attendee(s) are of the ‘minimum age’ or older, at the time of buying the ticket(s). There is no ‘minimum age’ for attending The Lantern Festival

• At the time of entering the event venue, you are required to produce the ticket and a valid identification document (ID). By presenting an ID, you confirm that all details present on it are accurate and updated.

• By purchasing The Lantern Festival tickets and presenting the same at the venue, you give your consent to Lantern Festival UK to collect certain information about yourself (name, picture, date of birth, gender, address, etc.) for verification and storage.

• You hereby agree to forego all types of surcharge claims - full or in part - and all claims & entitlements related to it.

• The Lantern Festival does not take any responsibility to personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.

• The Lantern Festival and Lantern Festival UK follow a common ‘zero-tolerance policy’ towards unauthorised drug usage or carrying at the venue, AND towards any type of behaviour/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at The Lantern Festival and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.

• Please note that you purchase The Lantern Festival tickets on your own free will. As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction. Further refund/return/cancellation requests will not be entertained either.

• In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.

• INCLEMENT WEATHER POLICY: Given that The Lantern Festival is an
  outdoor event, we understand that inclement weather can sometimes occur.
  Therefore, event dates and locations are subject to change. In the event of inclement weather leading to the cancellation of a Sunday event, the first available makeup date will typically be scheduled for the Sunday of
  the next weekend. If Sunday isn't feasible, the second backup date will be arranged within 90 days of the original event date. Please note that refunds are not provided when weather conditions necessitate rescheduling or relocating an event. Instead, your tickets will remain valid for the first available
  makeup date that we organize. If a makeup date isn't scheduled within 90 days of the original event, refunds will be offered. We appreciate your understanding and flexibility regarding these circumstances.We really hope you will have a great time at The Lantern Festival. You can get your tickets here www.lanternfestival.co.uk

For further queries regarding our refund policy please contact us on support@lanternfestivaluk.com